FAQs – Buy and Get

How to buy online?

Click here to see how to buy.

How long will it take for my order to arrive?

Orders will be processed within X to XX business days.

Please note that during rainy days, orders may be delayed, see Postponed for the next business day.

How do I track my order?

For more information on delivery and order tracking, please click here.

When will I receive my tracking email?

Orders are shipped within X business days, after which we will send you an e-mail with details on how to track the progress of delivery of your parcel online. If, for any reason, we cannot ship your order within this period, we will contact you by appeal explaining the reason and giving you an estimated shipping date.

What are your shipping costs?

The standard shipping is free for any purchase from X US$, below this amount, shipping costs vary. Please Click here to see our rates (livraison standard et expresse).

Why does my delivery take so long?

Sometimes deliveries are delayed for various reasons, such as local holidays, bad weather, etc. Please provide additional delivery days for public holidays. Bad weather can disrupt deliveries; in this case, you will receive an SMS or email notifying that the delivery time will be extended.

What payment methods do you accept?

We accept all major types of debit and credit cards, including Mastercard, Visa, Visa Debit, Visa Electron, American Express and Maestro. We also accept PayPal.

We accept mobile payments, such as Mpesa, Orange Money, and Airtel Money.

We also accept cash on delivery.

What currencies do you accept?

We only accept payments in US dollars as well as Congolese Franc. Your credit card will automatically convert from your local currency when you pay. If you are using foreign currency, please use the currency converter at the top of the page to find the cost in your currency as well as the daily rate for the Congolese Franc. The currency converter is updated regularly with current exchange rates.

Where do you deliver?

Please Click here to see our delivery areas.

Are my credit card details safe on your website?

Absolutely, we use XXXX to process our online transactions using their 100% secure encrypted payment screens. Buy & Get does not access or store any of your card information. We also accept payments via Paypal, which offers one of the most secure payment platforms in the world.

Can I order items not listed in your store?

Unfortunately not, because we only sell the items displayed in our catalogues.

What should I do if the product I want to buy is out of stock?

A product that is out of stock cannot be ordered. Send us an email with the name of the product you want to order, and once the product is available we will notify you by email.

What if I cannot order the desired quantity for an item?

The stock available for this product is limited to the number indicated in the “quantity” box

Can I send an order to a different address than the one where my card is registered?

Yes, we authorise this and when paying you may specify a different billing address from your delivery address. This is useful if you want to send a food package to friends or family, or if you also want to be delivered to a different address (les frais de livraison peuvent varier)

I did not receive the right product. What to do?

We apologise, there was an error in the preparation of your order, we are sincerely sorry. Contact us at 00243XXXX to get the right product.

What is your return or exchange policy?

Click Here to see our return and exchange policy.

I have made a payment but still have not received an email confirmation! What to do?

Check your spam. If you still do not receive your email within 30 minutes, please contact us at XXXX.